Terms and Conditions


FAUST INTERNATIONAL YOUTH THEATRE TERMS AND CONDITIONS

REGISTRATION

  1. To register for a Faust programme you can:
    1. Complete a paper registration form (available from the Faust Office or online at www.FaustWorld.com) and return it by hand or post to the Faust Office (5th Floor, Nan Dao Commercial Building, 359 & 361 Queen’s Road Central, Sheung Wan).
    2. Complete a registration form, scan and email to Info@FaustWorld.com.
    3. Complete our online registration form at www.FaustWorld.com.
  2. Applicants will be taken on a first-come-first-served basis and places will only be confirmed upon receipt of payment.
  3. Payment can be made by:
    1. Cash (in person) or cheque (made payable to Faust International Ltd). Post dated cheques will not be accepted.
    2. Bank transfer (with a copy of the transfer receipt).
    3. Paypal (we can email you the link).
    4. Credit card (Visa or Mastercard) in the office.
    5. PayMe for HSBC accounts (we can email you the link).
  4. For term-time workshops, existing members receive priority for applications submitted on or before the priority registration deadline. Remaining places are then allocated on a first-come-first-served basis.
  5. Children who have not paid will not be allowed to attend our workshops.
  6. All of our workshops are divided according to age.
  7. For after school and Saturday term-time workshops, children need to be the required age or turning that age within one calendar month of the first workshop.
  8. In Term 3, due to performances at the Faust Festival, movement between groups based on age or preference is strongly discouraged.
  9. In Term 3 for our 4 to 5 year old groups, anyone new joining must have taken part in either a term-time or holiday programme with Faust previously to ensure they have the preparation and experience to take part in a theatre performance.
  10. For holiday programmes (Autumn, Winter, Chinese New Year, Easter and Summer, children aged between 3 and 7 need to be the required age before the first day of the programme. Children aged 8 and above need to turn that age within one calendar month from the first workshop.
  11. For our Play in a Day or Specialised Workshops children need to be the required age or turning that age within one calendar month from the first workshop.
  12. For all programmes confirmation of acceptance will be sent by email within 7 days of receipt of the registration form.
  13. If no places are available, in consultation with you, we will place your child on our waiting list and in the meantime return payment to you.
  14. If you do not receive an email confirmation or hear from us within 7 days of sending your application, please contact us on 2547 9114.
  15. Receipts are available upon request and will be sent by email.
  16. Our preferred method of communication is by email and all workshop communication is done this way. You can opt out of receiving any additional marketing material by emailing Info@FaustWorld.com.
  17. We offer specific trial workshops at the start of Term 1 and Term 2 for students who are new to our programmes. Contact the registration team for more information.

CANCELLATIONS
  1. We make every effort to ensure there are no changes in terms of location, times or leaders but in case of unanticipated conflicts, a suitable replacement option will be provided. No refunds will be made in such cases. We will inform you by email or by phone of the change as soon as possible.
  2. If we consider a student to be unsuitably placed, we reserve the right to withdraw the student and issue a refund for remaining workshops or in consultation with you, place the child in a more suitable group.
  3. Requests to withdraw your child should be made in writing and will be subject to an administration fee. For term-time workshops, notice is to be given 14 days in advance of the first day of workshops and will incur a HK$600 administration fee. For Holiday Programmes, notice is to be given 7 days in advance of the first day of the workshops with a HK$600 administration fee. For Play in a Day and other specialised workshops, notice is to be given 3 days in advance with a HK$300 administration fee. In all cases, the outstanding balance will be transferred to your bank account within 5 weeks after receiving the written request.
  4. Refunds, make-up classes or credit notes cannot be made in any event once workshops have started.
  5. In the event of unforeseen circumstances out of our control that pose threats to health and safety such as a pandemic or disruption to workshops by civil unrest, Faust reserves the right to provide online workshops and/or other alternative programmes. If this situation arises, we will keep in regular contact with you by email. The term or programme will continue for the full length that it was previously advertised but in this new format. There will be no refunds, credit notes or transfer of fees in this situation.
  6. Should the government inform us that we are unable to run workshops due to an outbreak of COVID-19, then workshops will go online and carry on for the full length that it was previously advertised but in this new format. Parents are obliged to try the online workshop for at least 1 session before determining if they wish to proceed. After having tried 1 online session, students may continue for the rest of the term or apply for a credit towards a future Faust programme over the following 12 months. Should face to face workshops resume before the end of the term, students should return to these workshops and credit will only be offered for the in person workshops that did not take place.

WEATHER
  1. All workshops will be cancelled in the event of Typhoon Signal 8 or higher, or black rain warning if hoisted at 7am for morning workshops (normal start time 9am-10am) and 12noon for afternoon workshops (normal start time 2pm - 4pm) and 2pm for evening workshops (normal start time 6pm).
  2. For groups that run within school premises we are obliged to follow their specific policies and will update you as needed by email.
  3. No refunds, make up classes or credit notes will be made in in the event of cancelled workshops due to weather.

WORKSHOPS
  1. Please arrive no more than 10 minutes before the start of the group. Parents/children arriving before this will be asked to wait outside or elsewhere. All students must be under adult supervision whilst waiting for workshops to start. Please do not leave your child unattended until the workshop begins as the children will not be under our care at this point
  2. Children should be accompanied to and from the workshops but parents/guardians are unable to stay during the workshops. Workshops will finish on time. Please ensure you pick up your child promptly at the end of class.
  3. Children in groups aged 3 to 7 will be given a collection card on the first day which needs to be shown to the teacher when collecting the child.
  4. If a child is unwell or unable to attend for any reason, please call 2547 9114 or email Info@FaustWorld.com.
  5. Children should wear loose fitting clothing and trainers or shoes that do not mark floors. All new term-time members will be given a Faust t-shirt. We kindly ask children to wear their Faust t-shirt at workshops.
  6. There will be a break in the middle of each workshop. Children should bring water for this and for, workshops longer than 2 hours, a light snack as well as water.
  7. All participants registered in Faust programmes and workshops do so at their own risk and the company is not responsible for any loss, damage, or injury to students, their family members, and guests as a result of participating in these activities. In the case of a medical emergency, your child will be transferred to the nearest government hospital using the Hong Kong Emergency Medical Unit.

PHOTOGRAPHY & MULTIMEDIA
  1. Completion of the registration form implies consent to the use of photographs, video and sound recordings of your child in workshops and performances for staff training, quality assurance, parental reference, marketing and promotional purposes in print, media and online. If you do not consent, please call 2547 9114 before completing the form.
  2. During open sessions, festival performances or other Faust productions, parents may take photographs and videos but only focusing on their own children, and not on the other children in the class. Any media used must not cause a distraction to teachers, other children, or interrupt the workshop, and may not be used for commercial or financial gain. You must respect the proprietary nature of all the workshops taught at Faust International Limited and not infringe on copyright, registration marks, and trademarks. If you do not consent, please call 2547 9114 before completing the form.

DATA PRIVACY
  1. Faust International Limited takes data privacy very seriously and we handle all our customer data in accordance with Hong Kong laws and ordinances. If you would like to opt-out of additional marketing information please contact us on Info@FaustWorld.com

We reserve the right to amend our terms and conditions without prior written notice. For school programmes please contact us, or the school for more information. Updated: 21 May 2020